Privacy Policy
1. Introduction
First Quantum Services Inc. (“FQS”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of individuals who interact with our website and services. This Privacy Policy describes how we collect, use, disclose, and safeguard information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.
By using our website at fqs-canada.com, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact information — name, email address, phone number, and organization/department, collected when you submit an inquiry through our contact form.
- Communications — the content of messages and correspondence you send to us.
- Usage data — standard web server logs including IP address, browser type, pages visited, and referring URLs, collected automatically when you visit our website.
We do not collect sensitive personal information such as financial data, government identification numbers, or health information through this website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and fulfill your requests for information.
- To communicate with you regarding procurement partnerships, business development opportunities, and related correspondence.
- To improve and maintain the functionality of our website.
- To comply with applicable legal and regulatory obligations.
We will not use your personal information for any purpose not identified at the time of collection without your consent, except as permitted or required by law.
4. Disclosure of Information
FQS does not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
- Service providers — trusted third-party vendors who assist in operating our website or conducting our business, subject to confidentiality obligations.
- Legal requirements — where required by law, court order, or government authority, including federal defense and procurement regulations applicable to our operations.
- Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate confidentiality safeguards.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact inquiries are retained for a period of up to three (3) years, after which they are securely destroyed or anonymized.
6. Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
Our website may use standard browser cookies and similar technologies to enhance functionality and analyze usage patterns. These cookies do not contain personal information. You may disable cookies through your browser settings; however, doing so may affect certain features of the website.
We do not use third-party advertising cookies or cross-site tracking technologies.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to the collection or use of your information (subject to legal and contractual restrictions).
- Lodge a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, please contact us using the information below.
9. Third-Party Links
Our website may contain links to third-party websites, including those of our strategic partners and clients. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision appears at the top of this page. Continued use of our website following any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
First Quantum Services Inc.
Ontario, Canada